Refund Policy
We strive for complete customer satisfaction. Learn about our refund process and policies.
General Refund Policy
At Lasmin Technologies, we are committed to delivering high-quality services that meet your expectations. If you're not completely satisfied with our work, we offer the following refund options:
- 30-day money-back guarantee for all services
- Partial refunds for incomplete or unsatisfactory work
- No questions asked for cancellations within 24 hours
- Pro-rated refunds for ongoing services
Service-Specific Refund Policies
Web Design Services
- Full refund if project hasn't started (within 7 days of payment)
- 50% refund if design phase is incomplete
- 25% refund if development has begun but not completed
- No refund after project completion and delivery
Marketing Services
- Full refund for unused monthly services
- Pro-rated refund for partial month usage
- No refund for completed campaigns or delivered content
- 30-day notice required for service cancellation
Motion Design Services
- Full refund before animation work begins
- 50% refund if storyboard is approved but animation not started
- 25% refund if animation is in progress
- No refund after final delivery and approval
Static Design Services
- Full refund before design work begins
- 50% refund after initial concepts are presented
- 25% refund after revisions are made
- No refund after final files are delivered
Refund Process
To request a refund, follow these steps:
- Contact Us: Email [email protected] or call +1 (706) 800-3531
- Provide Details: Include your project details, reason for refund, and any relevant documentation
- Review Process: Our team will review your request within 2-3 business days
- Approval & Processing: If approved, refunds are processed within 5-10 business days
- Confirmation: You'll receive email confirmation once the refund is processed
Non-Refundable Items
The following items are not eligible for refunds:
- Completed and delivered projects
- Third-party software licenses or subscriptions
- Domain registrations and hosting fees
- Rush fees and expedited service charges
- Consultation fees for completed sessions
- Projects cancelled due to client non-cooperation
Dispute Resolution
If you disagree with our refund decision, we offer the following resolution process:
- Direct communication with our management team
- Mediation through a third-party service
- Arbitration for unresolved disputes
- Legal recourse as a last resort
We are committed to resolving all disputes fairly and amicably.
Need to Request a Refund?
Contact our customer service team to start the refund process.
Email: [email protected]
Phone: +1 (706) 800-3531
Response Time: Within 24 hours
Processing Time: 5-10 business days
Last updated: 9/3/2025
This refund policy is subject to change. Please review it periodically for any updates or modifications.